1. Declutter the Space
To help our team clean effectively, please clear away any personal items or clutter from the areas to be cleaned.
Examples include clothes, children’s toys, and dishes in the kitchen sink.
A tidy environment allows us to focus on providing the best cleaning service possible.

 

2. Pets
We love pets and are happy to work in pet-friendly homes!
For larger pets, we recommend securing them in a safe and comfortable area while we clean. This ensures both their safety and ours.
Let us know in advance if you have specific instructions regarding your pets.

 

3. If You Won’t Be Home
Please provide detailed instructions for accessing your home at the time of booking.
Examples: garage codes, spare key locations, or other entry details.
We will ensure your home is securely locked before leaving (if possible).

 

4. Payments
If you are not home during the cleaning, you can choose one of the following payment options:
Cash or Check: Leave payment inside a sealed envelope on the kitchen counter.
Electronic Payment: Use platforms like Venmo or Zelle.
Payments are due on the day of the cleaning unless otherwise arranged.

 

5. Cancellations or Rescheduling
Notify us a few days in advance if you need to cancel or reschedule your cleaning appointment. This allows us to adjust our schedule accordingly.
Cancellations made less than 48 hours in advance, or if:
We are unable to access your home upon arrival.
Entry is denied on the day of service.
A cancellation/lockout fee equal to 50% of the service price will be charged.